1 Business customers and consumers
1.1 Some of these terms apply to consumers only, some to business customers only. Those terms are
marked as such.
1.2 All other terms apply to all customers.
1.3 You are classified as a business customer if you indicate to us that the goods supplied by us will be
used in the course of your business or if you use the goods in the course of your business.
1.4 If you are not a business customer, you are a consumer. You have certain statutory rights as a
consumer which are not affected by these terms. Contact your local trading standards office for
more information. Words in italic type are legal words which clarify, rather than alter, the meaning of
the relevant clause.
2.1 The price quoted excludes VAT (unless otherwise stated). VAT will be charged at the rate applying at
the time of delivery.
2.2 Our quotations laps after 30 days (unless otherwise stated).
2.3 The price quoted includes delivery (unless otherwise stated).
2.4 Business customers: unless otherwise stated, the price quoted to business customers is an
illustrative estimate only and the price charged will be our price current at the time of delivery.
2.5 Business customers: rates of tax and duties on the goods will be those applying at the time of delivery.
2.6 Business customers: at any time before delivery we may adjust the price to reflect any increase in
our costs of supplying the goods.
3.1 All delivery times quoted are estimates only unless:
3.1.1 a delivery date is agreed in writing to be "guaranteed"; and
3.1.2 that agreement refers to a sum of money as fixed (liquated) damages for late delivery.
3.2 If we fail to deliver within a reasonable time, you may (by informing us in writing) cancel the
3.2.1 you may not cancel if we receive your notice after the goods have been dispatched, and
3.2.2 if you cancel the contract, you can have no further claim against us under that contract.
3.3 If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you
have no claim against us for delay (including indirect or consequential loss, or increase in the price of
3.4 We may deliver the goods in instalments. Each instalment is treated as a separate contract.
4 Delivery and safety
4.1 We may decline to deliver if:
4.1.1 we believe that it would be unsafe, unlawful or unreasonably difficult to do so, or
4.1.2 the premises (or the access to them) are unsuitable for our vehicle.
5. D elivery and risk
5.1 The goods are at your risk from the time of delivery.
5.2 Delivery takes place either:
5.2.1 at our premises (if you are collecting them or arranging carriage), or
5.2.2. at your premises (if we are arranging carriage).
5.3 If you do not accept delivery when it is offered (or if we are unable to deliver under clause 4), we
may treat delivery as having taken place and charge you for storage of the goods.
5.4 You must inspect the goods on delivery. If any goods are damaged (or not delivered), you must write
to tell us within three working days of delivery (or the expected delivery time). You must give us
(and any carrier) a fair chance to inspect the damaged goods.
6 Pa yment terms
6.1 You are to pay us cash on delivery unless you have an approved credit account.
6.2 Business customers: if you have an approved UK business credit account, payment is due within 30
days of our invoice date.
6.3 If you fail to pay us in full on the due date:
6.3.1 we may suspend or cancel future deliveries;
6.3.2 we may charge you interest at the rate set under s.6 of the Late Payment of Commercial Debts
(Interest) Act 1998
a) calculated (on a daily basis) from the date of our invoice until payment
b) compounded on the first day of each month, and
c) before and after any judgement (unless a court orders otherwise).
6.3.4. we may claim fixed sum compensation from you under s.5A of that Act to cover our credit control
overhead costs; and
6.3.5 we may recover (under clause 6.9) the cost of taking legal action to make you pay.
6.4 If you have an approved business credit account we may withdraw it or reduce your credit limit or
bring forward your due date for payment.
6.5 We may take any of those actions in 6.4 at any time and without notice.
6.6 Business customers: you do not have the right to set off any money you may claim from us
against anything you may owe us.
6.7 Consumers: you may only set off money you claim from us against money you owe us after giving
full written details of your claim and with our written agreement.
6.8 While you owe money to us, we have a right to keep any property we may hold of yours until you
have paid us in full (a lien).
6.9 You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur
(directly or indirectly and including finance costs and legal costs on a full indemnity basis) following
any breach by you of any of your obligations under these terms.
6.10 Consumers: clause 6.9 means that you are liable to us for losses we incur because you do not
comply with these terms. We may claim those losses from you at any time and if we have to take
legal action we will ask the court to make you pay our legal costs.
7.1 Consumers: your statutory rights are unaffected.
7.2 Business customers: until you pay all debts you may owe us:
7.2.1 all goods supplied by us remain our property;
7.2.2 you must store them so that they are clearly identifiable as our property;
7.2.3 you must insure them (against the risks for which a prudent owner would ensure them) and hold the
policy on trust for us;
7.2.4 you may use those goods and sell them in the ordinary course of your business, but not if:
a) we revoke that right (by informing you in writing), or
b) you become insolvent
7.3 Business customers: you must inform us (in writing) immediately if you become insolvent.
7.4 Business customers: if you right to use the sell the goods ends you must allow us to remove the goods.
7.5 Business customers: we have your permission to enter any premises where the goods may be stored:
7.5.1 at any time, to inspect them; and
7.5.2 after your right to use and sell them has ended, to remove them, using reasonable force is necessary.
7.6 Despite our retention of title to the goods, we have the right to take legal proceedings to recover the
price of goods supplied should you not pay us by the due date.
7.7 You are not our agent. You have no authority to make any contract on our behalf or in our name.
8.1 We warrant that the goods are free from material defect at the time of delivery (as long as you
comply with clause 8.4).
8.2 Business customers: we give no other warranty (and exclude any warranty, term or condition that
would otherwise be implied) as to the quality of the goods or their fitness for any purpose.
8.3 Consumers: the warranty in clause 8.1 is in addition to your statutory rights.
8.4 If you believe that we have delivered goods which are defective in material or workmanship, you must:
8.4.1 inform us (in writing), with full details, as soon as possible; and
8.4.2 allow us to investigate (we may need access to your premises and product samples).
8.5 If the goods are found to be defective in material or workmanship (following our investigations) and
you have complied with those conditions (in clause 8.4) in full, we will (at our option) replace the
goods or refund the price.
8.6 We are not liable for any other loss or damage (including indirect or consequential loss, financial
loss, loss of profits or loss of use) arising from the contract or the supply of goods or their use, even
if we are negligent.
8.7 Our total liability to you (from one single cause) for damage to property caused by our negligence is
limited to £500.00
8.8 For all other liabilities not referred to elsewhere in these terms our liability is limited in damages to
the price of the goods.
8.9 Nothing in these terms restricts or limits our liability for death or personal injury resulting from
9.1 If we prepared the goods in accordance with your specifications or
9.1.1 you must ensure that the specifications or instructions are accurate;
9.1.2 you must ensure that goods prepared in accordance with those
specifications or instructions will be fit for the purpose for which you
intend to use them; and
9.1.3 you must ensure that our use of your specifications or instructions will
result in the infringement of any intellectual property rights of a third
person, or in the breach of any applicable laws or regulations.
9.2 We reserve the right to make any changes in the specifications of our
goods which are necessary to ensure they conform with any applicable
safety or other statutory requirements.
9.3 Business customers: we also reserve the right to make without notice
any minor modifications in our specifications designs or materials as we
think necessary or desirable.
10 Return of goods
10.1 We will accept the return of goods from you only;
10.1.1 by prior arrangement (confirmed in writing);
10.1.2 on payment of an agreed handling charge (unless the goods were
defective when delivered); and
10.1.3 where the goods are as fit for sale on their return as they were
11.1 If the order is cancelled (for any reason) you are then to pay us for all
stock (finished or unfinished) we may then hold (or to which we are
committed) for the order.
11.2.1 you fail to pay us any money when due (under the order or otherwise);
11.2.2 you become insolvent;
11.2.3 you fail to honour your obligations under these terms
11.3 You may not cancel the order unless we agreed in writing (and clauses
3.2.2 and 11.1 then apply).
12 Waiver and var iations
12.1 Any waiver or variation of these terms is binding in honour only unless:
12.2.2 made (or recorded) in writing;
12.1.2 signed on behalf of each party; and
12.1.3 expressly stating an intention to vary these terms
12.2 All orders that you place with us will be on these terms (or any that
we may issue to replace them). By placing an order with us, you are
expressly waiving any printed terms you may have to the extent that
they are inconsistent with our terms.
13 Force majeure - business customers only
13.1 If we are unable to perform our obligations to you (or able to perform
them only at unreasonable cost) because of circumstances beyond our
control, we may cancel or suspend any of our obligations to you, without
13.2 Examples of those circumstances include act of God, accident, explosion,
fire, flood, transport delays, strikes and other industrial disputes and
difficulty in obtaining supplies.
14.1 English law is applicable to any contract made under these terms. The
English and Welsh courts have non-exclusive jurisdiction.
14.2 If you are more than one person, each of you is liable for all of your
obligations under these terms (joint and several liability).
14.3 If any of these terms are unenforceable as drafted:
14.3.1 it will not affect the enforceability of any other of these terms, and
14.3.2 if it would be enforceable if amended, it will be treated as
14.4 We may treat you as insolvent if:
14.4.1 if you are unable to pay your debts as they fall due; or
14.4.2 you (or any item of your property) becomes the subject of:
a) any formal insolvency procedure (examples of which include
receivership, liquidation, administration, voluntary arrangements
(including a moratorium) or bankruptcy);
b) any application or proposal for any formal insolvency procedure; or
c) any application, procedure or proposal overseas with similar effect or
14.5 Business customers: all brochures, catalogues and other promotional
materials are to be treated as illustrative only. Their contents form no
part of any contract between us and you and you should not rely on them
in entering into any contract with us.
14.6 Business customers: any notice by either of us which is to be served
under these terms may be served by leaving it at or by delivering it to (by
first class post or by fax) the other's registered office or principal place of
business. All such notices must be signed.
14.7 No contract will create any right enforceable (by virtue of the Contracts
(Rights and Third Parties) Act 1999) by any person not identified as the
buyer or seller.
14.8 The only statements upon which you may rely in making the contract with
us are those made in writing by someone who is (or whom you reasonably
believe to be) our authorised representative and either:
14.8.1 contained in our estimate (or any covering letter) and not withdrawn
before the contract is made; or
14.8.2 which expressly state that you may rely on them when entering into the
14.9 Nothing in these terms affects or limits our liability for fraudulent misrepresentation.
due to our policy of continuous product development we reserve the right to change suppliers, products & specifications without prior notice.